I have no issue with the crew. They did a great job. I feel there was something missing on the job. Lack of communication maybe?
Who was the call representative? Someone on the phone setting up the appointment? That was fine.
David Falge was a very nice person. However, after we had signed the contract we found out that he was not the best person in your company to be sent to estimate our job. I understand that this may have been the first post replacement job he had tackled. I do not entirely fault him, but I fault whoever scheduled him for this job. I feel many issues would have been avoided if someone more experienced was sent either alone, or to accompany Dave to use as a training process. Or, if David had collected the information needed, had someone review it with him before we were given the job cost, many problems could have been avoided.
Worked in the most nasty weather mother nature could throw at them and never gave up. Were on time, friendly, respectful, and did a great job.
Considering that between days of rain, frost, and snow, and being in the fall of the year they left the job as good as could be expected. All we need to do in the spring is rake and seed.
You were highly recommended by anyone we spoke to that was familiar with your company. You have a great reputation.